FQAs
FQAs
01. Q: Are you a trade company or factory?
A: We are a factory.
Guangzhou Jjerseys Clothing Co., Ltd（广州捷希服装有限公司）, a professional sportswear export company, was established in 2024.
02. Q: How fast of each production or sampling?
A: we will take 7-15 days for sampling.
03. Q: What’s your order process?
A: Step1: Confirm the order details (design, artwork, material, quantity, size etc)
Step 2: Pay the deposit
Step 3: Start production
Step 4: Finish production and quality checking
Step 5: Arrange the balance
Step 6: Ship out goods and provide a tracking number
Step 7: Receive the goods
Step 8: Give feedback (in order to improve our production and service)
04. Q: What’s your main artwork/technique?
A: Our main artwork is Sublimation Printing. We own the whole complete sublimation equipments. We also accept Silk Screen Printing, Heat Transfer Printing, Applique and Embroidery.
05. Q: What’s your MOQ?
A: For sublimation order, MOQ is 10 pieces
For cut and sewn order, MOQ is 100 pieces
06. Q: What’s your lead time (delivery time)?
A: Sublimation printing sample: 7 days
Bulk order 10-150 pieces: 10 days
151-300 pieces: 14 days
301-600 pieces: 18 days
601-1000 pieces: 21 days
PS: The beginning date is the day when you confirm all the order details and payment done.
If your order is more than 1000 pieces, please confirm the lead time with our Sale.
07. Q: How do you deal with rush order (within 8 days)?
A: We accept rush order, 20-50% rush fee needs to be added for worker’s overwork.
08 Q: Which payment terms can you accept?
A: We normally accept T/T (bank transfer), Western Union, and Alibaba payment.
50% deposit before production, balance to be paid before shipping.
PS:If your order is one of the following types, you need to pay the full payment before production:
Sample order/ order’s total amount less than $300 usd.
09. Q: What is your shipping way?
A: For small orders, we use door to door express, such as DHL, UPS, FedEx, EMS & TNT;
For large quantity orders, we can ship by Sea or by Air, and your forwarder is acceptable.
10. Q: What kind of fabric you have?
A: 1. For sublimation, we use 100% polyester or polyester with spandex, 140gsm-300gsm. Dry fit and breathable fabric
2. For cut and sewn, fabric can be polyester, cotton, spandex, or mixed.
11. Q: How to choose the correct colors?
A: You can advise us Pantone colors（We will have a video call to let you confirm）
12. Q: Do you accept names and numbers printed on uniforms?
A: Yes, it is available. We can make it by Sublimation, Heat Transfer Printing or Applique.
13. Q: what format of design or logo do you need?
A: CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.
14. Q: What sizes you do?
A: USA size, AU size, Europe size, Asia Size or Custom made sizes. From toddler to adult size
15. Q: What’s the sample cost? Can be refunded or not?
A: The sample cost is USD$30-100 per piece/set. sample fee can be refunded if the bulk orders over USD$300 per design.
PS: The best way is to supply one or two free stock samples for your checking quality and artwork, which you only need to pay for the shipping cost.
16. Q: Can I make some change during the production?
A: You can change if we have just finished paper patterns and print sample.
Can’t change if we finished cutting, sublimation printing and sewing which wasting and cost will be incurred. Need to contact your Jjerseys sale who you deal with.